TRANSPORTATION
What is our standard shipping policy for all orders?
Every order placed through jorendale is eligible for complimentary worldwide delivery with no additional delivery fees. Please note: All orders are processed and dispatched Monday to Friday, excluding UK public holidays. Standard order processing takes 1–2 business days, with delivery transit lasting 8–15 working days from the date of dispatch. Deliveries to some remote locations may take longer to arrive.
How can I check the delivery status of my order?
You can monitor your parcel’s delivery progress at any time using the tracking details linked to your order.
Will all items from my order arrive in a single package?
To ensure you receive your items as quickly as possible, your order may be dispatched in multiple separate parcels. You will only receive one initial order confirmation email, but you may receive separate dispatch notifications with individual tracking numbers for each shipment.
ORDER
Can I cancel my online order after I have submitted it?
You may request order cancellation within 60 minutes of submission, as long as the request falls within our customer service working hours. Please contact our online support team to confirm the cancellation.
Customer Service Working Hours:
Monday to Saturday: 9:00 am – 10:00 pm (UK Time / GMT, BST during summer daylight saving)
Sunday: Closed
What payment methods are available at checkout?
Visa
Mastercard
How do I track the progress of items I have returned?
Locate the “Track your return” link in your return confirmation email, or enter the tracking number printed on your return label on the courier’s official website to check the status of your parcel.